JOY ENTERPRISES is dedicated to serving our Resellers better than anyone else; however, we cannot accept returns without questions or limitations. Thank you for honoring the following return policies, so that we can continue to bring you the best products at the lowest price:
Most items sold by JOY ENTERPRISES may be returned for credit within 20 days from the ship date.
To assure prompt and accurate credit to you on returned merchandise, please follow these steps:
1) A “Return Authorization Number” must be obtained by contacting our Customer Service Department. This number will be valid for 30 days.
2) A “Return Authorization Number” must be clearly indicated on the outside of each package or the package will be refused.
3) Credit will be given on errors that are clearly a JOY ENTERPRISES error provided returns are requested within 20 days from receipt of merchandise.
4) Returns on merchandise other than a JOY ENTERPRISES error, will be assessed a restocking fee of $4.95 per item or 15% - whichever is greater.. JOY ENTERPRISES has no obligation to authorize a return requested after two weeks have passed from the receipt of Reseller merchandise.
5) JOY ENTERPRISES will have no obligation to provide credit for returns unless the merchandise is in the original carton in original condition (including: packaging, manuals, warranties, accessories, security seals, etc.). We cannot accept returns with retail price tags.
6) The original box should be packed in a heavier shipping box with proper packing material to protect the merchandise. We suggest all returns be sent by traceable carrier. You must pay all costs related to return shipping.
7) Returns will not be accepted freight collect or C.O.D., nor does JOY ENTERPRISES have an obligation to reimburse shipping pick-up charges.
8) Defective merchandise should be returned directly to the JOY ENTERPRISES as per the warranty statement above.
Refused Shipments -
Unless instructed otherwise, do not refuse shipments as this will result in an unnecessary freight and handling charge. Please accept the shipment and call our Customer Service Department for assistance. Customers who refuse shipments will only be sold on a prepayment basis. In addition, actual freight costs to and from the shipping point as well as a 15% restocking fee will be charged. All charges must be paid in full before any additional orders will be shipped.